You’ve Got Questions, We’ve Got Answers – Okaga
We know you care about what goes into your beauty and wellness routine — and so do we.
Here are some of the most common questions about our products, answered for you.
Product Information
What makes Okaga products different?
What makes Okaga products different?
We combine time-honored natural ingredients like Batana Oil and Beef Tallow with careful, small-batch craftsmanship. Every formula is designed to nourish, restore, and protect — without harsh chemicals or unnecessary fillers.
Are Okaga products suitable for all hair and skin types?
Are Okaga products suitable for all hair and skin types?
Yes! Our gentle, nutrient-rich blends are safe and effective for every hair and skin type. Whether you have dry, oily, curly, straight, sensitive, or mature hair/skin, Okaga products are crafted to support your unique needs.
Where do you source your ingredients?
Where do you source your ingredients?
We source our botanicals and natural oils from trusted suppliers who share our commitment to purity, sustainability, and ethical practices. Our Batana Oil is traditionally derived, preserving the quality and potency it’s known for.
Are your products free from harsh chemicals?
Are your products free from harsh chemicals?
Absolutely. We avoid sulfates, parabens, mineral oils, and synthetic fragrances. Our focus is on clean, natural care that delivers real results without compromising your health or the environment.
Shipping & Delivery
What’s the turnaround time on my order?
What’s the turnaround time on my order?
Orders are typically processed within 1–2 business days before shipping.
How long will it take to receive my order?
How long will it take to receive my order?
Domestic orders usually arrive within 3–7 business days after dispatch. International shipping times vary by location, generally 7–21 business days.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs depend on your destination.
How do I track my package?
How do I track my package?
Once your order ships, you’ll receive a tracking number via email so you can monitor your package every step of the way.
What shipping methods are available?
What shipping methods are available?
We use trusted carriers offering standard and expedited options at checkout.
Do you ship to P.O. Boxes?
Do you ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes for most locations.
The product arrived damaged or unsealed, can I get a replacement?
The product arrived damaged or unsealed, can I get a replacement?
Please contact our Customer Care team right away with your order details. We’ll arrange a replacement or refund promptly.
I didn’t receive my package. What should I do?
I didn’t receive my package. What should I do?
Check your tracking info first. If it shows delivered but you haven’t received it, contact us so we can assist.
Are shipments insured?
Are shipments insured?
Yes, all shipments are insured to protect you in case of loss or damage.
Orders & Return Policy
What is your return policy?
What is your return policy?
We accept returns within 30 days of purchase for unopened products. Please contact Customer Care to start the process.
What if I want to cancel my order after I already placed it?
What if I want to cancel my order after I already placed it?
Contact us as soon as possible. If your order hasn’t shipped, we can cancel and refund it.
I don’t like my product, how do I return it?
I don’t like my product, how do I return it?
We want you to love Okaga! If you’re unsatisfied, contact us for return instructions within 30 days of purchase.
Do you offer exchanges?
Do you offer exchanges?
Yes, exchanges are available depending on product availability. Contact Customer Care to discuss options.
Security
Is my payment secure on your website?
Is my payment secure on your website?
At Okaga, your privacy and security are our top priorities. We use advanced encryption technology to protect your payment information, ensuring that your credit card details are securely processed and never exposed.
For your peace of mind, we do not store your credit card information on our servers. Additionally, we offer PayPal as a payment option if you prefer not to enter your card details directly on our site.
Shop confidently knowing your transactions with Okaga are safe, secure, and protected every step of the way.
Subscriptions
Do you offer subscriptions?
Do you offer subscriptions?
Yes! Okaga offers convenient subscription plans so you never run out of your favorite hair and skin care essentials. Choose your preferred delivery frequency and enjoy exclusive savings and perks.
How do I cancel my subscription?
How do I cancel my subscription?
You can easily manage or cancel your subscription anytime through your account dashboard or by contacting our Customer Care team. No hassle, no questions asked.
Affiliates
Do you have an affiliate program?
Do you have an affiliate program?
Yes! Join our affiliate program to share Okaga and earn rewards. Contact us to learn more.
Still have questions?
Send us an email at hello@okaga.co — include your order number if you have one, and our Customer Care team will get back to you promptly.